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Video consultations

Video consultations enable you to have your appointment via a completely secure video environment from the comfort of your own home. 

We use video conferencing technology provided by DrDoctor, which is free (except any internet usage charges you may have) and uses around the same amount of data as a FaceTime or Skype call (roughly 500mb for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance. The service can be accessed using either the Google Chrome, Microsoft Edge or Safari web browser on your Windows, Android or iOS (Apple) device. The Microsoft Internet Explorer browser does not support video. You should test to ensure your equipment works before your appointment. The instructions below are for DrDoctor 

Please note: This service is currently for patients who have already received an appointment.

How to attend your video consultation

  1. If a video consultation is set up for you, you will have received a link in a text message (SMS) on the day of your appointment, 1-2 hours prior to the appointment start date. The link is also available on your DrDoctor profile at
  2. Once open, your clinician should join you shortly at the scheduled time.. Each linkis private and you will not see other patients. While waiting you may receive messages on the page directly from the service.
  3. When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.
  4. If you want another person (friend, family, interpreter) to join the consultation, ask your clinician. They can send an invitation for your chosen person to join the consultation.


  • We use a video consultation technology called DrDoctor
  • Video calls are secure. Patients have their own digital video room that only authorised clinicians can enter. 
  • The video platform will not take a recording of your consultation. 
  • Personal details entered at the start of video consultation will be deleted at the end of the call.
  • The clinician will document the video consultation in the same way as if it was a face-to-face consultation in the paper or electronic health record.

If you cannot join the video consultation at your appointment time or you are unable to participate in a video consultation for other reasons, please contact the clinic which made the appointment for you and we will then make a new appointment for you. If you experience any issues during the appointment or do not joint the link provided the clinician may instead call you by telephone to continue the appointment.


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