Interpreting services

For patients who speak little or no English, or who are deaf, hard of hearing, or require support when communicating, we offer a range of interpreting services:

  • Telephone interpreting—is routinely offered for any appointments 45 minutes or under
  • Face-to-face interpreting—where the interpreter is in the room with patients and staff during an appointment
  • British Sign Language (BSL) interpreters—10 days’ notice is usually required for BSL requests

If you require an interpreter for an outpatient appointment, this is provided via telephone and can be arranged at the time of the appointment. It does not need to be pre-booked. When attending the appointment please inform reception staff at the clinic that you require an interpreter. 

Should an interpreter be required for any other type of appointment then staff will routinely book this on your behalf. If you have any special requirements or preferences then please discuss this with staff within the department where you are receiving treatment.


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