Macmillan Information and Support Centre

Free cancer information, support and complementary therapies for anyone affected by cancer.


During the COVID-19 pandemic, the Macmillan Centre at Chelsea and Westminster Hospital has made changes to the way we work. We are here, and we are based in the Lower Ground Floor Outpatients Atrium (between Lift Bank C and D)—follow the signage to the Lower Ground Floor Outpatients Department to find us. We encourage people to contact us by phone rather than visit but, if you are coming in for an appointment, we can see you with social distancing measures in place. Only one person may visit at a time—this is for your protection and ours, and you must wear a face covering.

We usually offer complementary therapies, reflexology and massage, but our complementary therapy services have temporarily stopped until it is safe for us to resume. Our volunteer counselling team are now back in the building and are offering face-to-face appointments (for non-shielding clients) and telephone appointments. Because of the different ways we are now working, as well as contacting us by phone for support (9am–5pm weekdays) or visiting us if you are in the hospital for an appointment, we are using a YouTube channel to promote your wellbeing at home. Our new YouTube channel is designed with you in mind. We have collaborated with cancer specialists, our complementary therapists, and our hospital charity CW+ to bring you a variety of wellbeing topics. We are also offering chair-based exercises to help keep you active if you are at home and shielding.

Welcome video

Online support groups

We are offering online support groups on Mondays and Wednesdays on the Zoom video conferencing platform. We offer a safe space for you to meet and talk with other people affected by cancer, alongside psychotherapist Paola Pomponi and centre manager Alison Boyd. To join, please call Alison on 020 3315 2386 for more information or email  with any other queries or for a chat. We do hope that, until we can meet again in person, our online, telephone and email services will help you during this challenging time—and remember we are here and we are here to support you.

Contact information

Macmillan Information and Support Centre
Lower Ground Floor Outpatients Atrium
Chelsea and Westminster Hospital
369 Fulham Road
SW10 9NH

T: 020 3315 2386

Opening times

  • Mon: 9am–6pm
  • Tue/Wed: 9am–5pm
  • Thu/Fri: 9am–4pm
The centre is closed on weekends and bank holidays.


  • Patient and family support group 'Coffee and Chat'—Every other Wednesday 10:30am–12 noon (dates available from the centre)
  • HOPE (Help to Overcome Problems Effectively)—Patient empowerment course starting Thu 27 Feb (2 hours a week for 6 weeks)
  • Complementary therapies—available on Tuesdays, Thursdays and Fridays
  • Volunteer counselling service for Chelsea and Westminster patients/families—available on Wednesdays only


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