What parents say

  • Dad at West Middlesex (Feb 2019): Excellent staff and excellent support. Our beautiful daughter was born in the Natural Birth Centre. The room was cosy and we were made to feel at home! Very proud of the NHS! Well done!
  • Mum at Chelsea and Westminster (Mar 2019): I am very impressed at how the staff efficiently managed the emergency [during delivery], while reassuring me and ensuring I was informed of what was happening. I felt very safe and that they all cared about my well being. 
  • Mum at West Middlesex (Dec 2018): I could not thank the team at West Mid maternity unit enough, especially my two midwives who I spent a lot of time with! They deserve to be recognised and I could not recommend this maternity unit enough!! If I have anymore babies I will be straight back. The care I received was personal and amazing. Thank you for bringing my baby into the world safe and sound. 
  • Mum at Chelsea and Westminster (Nov 2018): I felt the staff really cared about the health and welfare of me and my baby, and my husband was also included and accommodated too. In addition to the excellent staff, the facilities were very clean and well tended. 

How to provide feedback

While in hospital

Please speak to your midwife or clinician.

Patient Advice and Liaison Service (PALS)

Please tell us what you liked or what you did not like about our services and facilities by completing the PALS feedback form. If you would prefer to speak to someone about your experience, please call our PALS team on 020 3315 6727 (Chelsea) or 020 8321 6261 (West Mid).

NHS Friends and Family Test (FFT)

After your baby’s birth you will be invited to complete the FFT. You may be asked while you are still in hospital, or you may be contacted within the 48 hours of going home by text message, phone call or post.

Maternity Voice Partnership (MVP)

The MVP is a forum for service users and representatives to work in partnership with staff to ensure our maternity services provide family-centred care and continuous improvement. We encourage you to provide feedback about your experience by getting involved:

Chelsea and Westminster Maternity Voices

West Middlesex Maternity Voices

We encourage you to leave feedback at (formerly NHS Choices)—please do this online for the hospital where you received the majority of your care:

Choose us

Self refer online

Get help (maternity helpline)

Chelsea and Westminster
T: 020 3315 6000

West Middlesex
T: 020 8321 5839 


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Mum & Baby app

Our Mum & Baby app supports your journey with us through your pregnancy, birth and life with your baby—download it today!

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The Care Information Exchange gives you online access to your results, scans and appointments during your pregnancy. Find out more.


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eRedbook is an NHS-approved app that allows you to keep a secure digital record of your child's health and development—download and register today!

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