Skip to content. | Skip to navigation

Personal tools

-- testing server --

You are here: Home > Health professionals > Referring to Chelsea and Westminster Hospital

Referring to Chelsea and Westminster Hospital

Please note: We have moved to digital referrals only, utilising the NHS eReferral Service (eRS)—learn more.

We have reduced waiting times dramatically to ensure that 95% of patients are treated within 18 weeks of referral.

We aim to make the referral process easy, efficient and reliable for both you and your patients. In order to achieve this, we hope to move towards full electronic booking in the near future.

Services available on the NHS eReferral Service (eRS)

eRS is our preferred referral method as it provides a clear audit trail for both primary and secondary care. Almost all of our services (nearly 200 clinics) are available to book via eRS and we regularly add new services, so please refer to the eRS system for a full up-to-date list.

Direct booking

This enables the patient or GP to book the hospital appointment during their GP visit or afterwards by telephone or online using the national appointment booking service.

If there are no appointments available on the eReferrals system, please ask the patient to call the national Appointment Line (TAL) on 0345 608 8888.

Calls are inclusive in allowances, or otherwise charged at "geographic rate".

Indirect booking

A few services are available only by indirect booking—that is, the patient can be referred through eRS, but not booked directly into an appointment slot for example, Maternity Services. For indirectly bookable services, the patient must contact the hospital directly to book the appointment.

The referral letter should be attached within three days of referral for routine cases, and one day for urgent cases. This enables us to confirm if the patient has been booked in to the correct clinic at the correct priority level, and ensures that the consultant has all the necessary information when seeing the patient.

Exempt services

The following services are exempt from eRS and should continue to be referred to in the usual way:

  • Acute Diagnostic Oncology Clinic
  • Ambulatory Emergency Care Clinics
  • Community Services
  • Dental Referrals
  • Diagnostics
  • Early Pregnancy Assessment Unit
  • ED/UCC Referrals
  • Fracture Clinic
  • Learning Disability Services
  • Mental Health services
  • Oncology Services
  • Termination of Pregnancy Services
  • Therapies
  • Transient Ischaemic Attack Clinic

Services not on eRS

For services which are not available on eRS, referrals should be sent to the appointments office directly:


Specialist services


Please email radiology referrals to .

Acute Oncology Unit

Acute Diagnostic Oncology Clinic (ADOC) referrals (patients who cannot wait 2 weeks for an appointment) can be referred by calling 020 3315 5000 option 6.

T: 020 8746 8000 bleep 5019
F: 020 3315 8863 (marking the fax for attention of the Acute Oncology Unit)

Standard 2WW referrals must be made on the NHS eRS.

Children’s surgery referrals (North West London)

Information coming soon.


Please email colposcopy referrals to

Early pregnancy unit (EPU)

Please email EPU referrals to If a patient has been incorrectly referred to our service, we will contact the referrer via return email.

Hormone replacement therapy (HRT)

Ileoanal J-pouch one-stop clinic

To refer a patient to this service, please email Patients can also self-refer at this address.

Rapid Access Chest Pain Clinic

Please complete the Rapid Access Chest Pain Clinic form and email the form to We will then contact the patient and see them within the 14 day target.

If GPs require urgent clinical advice please call Cardiology SpR Bleep 4787 via switchboard on 020 3315 8000.